Good work needs a customer journey that is as considered as the service itself. These are the foundations we are using to shape Zome.
Ask what the job is
Start with a clear service choice and a short description. A homeowner can usually explain a symptom more easily than a technical diagnosis.
Know where and when
Location helps confirm the service area. Timing helps separate an urgent repair from a planned project. Be careful not to promise emergency availability you cannot deliver.
Leave room for important details
Photos can help with some jobs, but they should be optional. Collect only information the team will use and handle it responsibly.
Own the response
A form is only useful when someone receives it, understands it, and follows up. Assign responsibility and test the entire path before promoting it publicly.
Zome is in development. This guide shares practical principles, not a promise of performance or a description of software already available.
