Support
How can we help?
Real people answer every question. Pick the fastest route below.
YouCan you add our new service area?
Zome teamYes. The Lakewood page will be live this afternoon.
What happens when you reach out
The same four steps for every request, big or small.
You send a message
Text, email or the contact page. Say it however you'd say it to a person.
A real person picks it up
Someone on the Zome team owns it until it's done. No bots bouncing you around.
We fix it and show you
You see exactly what changed, on your website, Google profile or account.
We check back
A quick follow-up to make sure it's working the way you wanted.
YouWe're closed the 24th and 25th. Can you update our hours?
Zome teamOn it. I'll update Google and your website and send you a screenshot.
Your request
Holiday hours
ExampleHoliday hours
OwnerZome team
StatusIn progress
Google profileUpdating
Done
Holiday hours updated
ExampleHoliday hours updated
Google Business Profile hours
Website banner
Missed-call text message
Screenshot sent to you
Zome teamEverything showing your holiday hours correctly on your end?
YouAll good, thanks!
Closed only when you say it's done
What we can help with
Common questions from owners during setup and after.
Getting started
- What happens in onboarding
- Connecting your Google Business Profile
- Moving your existing website
Your website
- Editing pages and photos
- Service and town pages
- Domains and email
Reviews and messages
- How review requests are sent
- Replying to reviews
- Missed-call text back settings
Billing and account
- Plans and invoices
- Adding team members
- Exporting your data
Questions, answered
How do I reach support?
Founding partners reach the team directly through the contact options shared during onboarding. Anyone else can reach us through the contact page.
When do you reply?
We aim to reply the same business day. Urgent issues with your website or phone forwarding are handled first.
Can you help me move my website?
Yes. Moving your site, domain and details is part of onboarding.
Where are the help articles?
A full help center is being written with our founding partners. Until it's ready, the team answers every question personally.
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