Platform terms

These platform terms apply when you use Zome's software and the customer-facing features it powers. "Zome", "we", "us" and "our" mean the business that provides the Zome platform. For subscribing businesses, that's the Zome entity named in the order form.

"Platform" means Zome's software, the websites and pages we host for businesses (including booking and quote pages), the Zome app, dashboards, the lead inbox, messaging and review request tools, integrations and related features.

Who these terms apply to

Businesses that subscribe to Zome ("customers") and the people they allow to use their account ("users"). Most of these terms are written for you, and "you" means the customer and its users.
People who use a page or receive a message powered by Zome, such as a homeowner who requests a booking on a business's website or receives a review request. The section "If you're a customer of a business that uses Zome" explains what applies to you.

For customers, these terms work alongside your order form and the customer service agreement. If they conflict, the order form comes first, then the service agreement, then these terms.

Availability and early access

Zome is onboarding founding partners, and features roll out in stages. Some features may be offered as early access or beta features. For example, the Zome app is in development, with early access for founding partners. Early access features may change or be withdrawn, may have limits, and may not work as reliably as other features. The service agreement explains what happens if we change features included in your plan.

Accounts and users

Users must be at least 18 and must be authorized by the customer.
Each user needs their own login. Don't share logins.
Keep passwords and devices secure, and turn on extra security, such as two-step verification, when we offer it.
The customer is responsible for what its users do on the platform and for removing access when someone leaves.
Tell us promptly through our contact page if you suspect someone has accessed an account without permission.

Customer-facing features

Websites, booking and quotes

A booking made through a Zome-powered page is a request until you confirm it. Confirm or decline requests promptly, and keep your availability accurate.
Prices, price ranges and instant quotes shown on your pages are yours. Make sure they're accurate, show any conditions (such as call-out fees or "starting from" prices), and follow the pricing and advertising laws that apply to you.
Ask customers only for the information you need for the job. Don't use booking or quote forms to collect payment card numbers, government ID numbers, passwords or health information.
Keep the licenses, insurance and other claims on your pages true and current.

Lead inbox, calls and messages

Reply to your customers professionally and lawfully.
If a feature records or transcribes calls, or replies to customers automatically, you're responsible for giving any notice and getting any consent the law requires, such as telling callers that a call may be recorded.

Review requests and replies

Ask every customer on the same terms. Don't ask only the customers you expect to be happy, and don't steer unhappy customers away from leaving a public review.
Don't offer money, discounts, gifts or other rewards in exchange for reviews.
Don't write, buy or post fake reviews, including reviews from staff, family or friends posing as customers, and reviews of competitors.
Send review requests only to real customers, for work you actually did.
Replies you post to reviews are yours. Check any suggested reply before you post it, and never share a customer's personal details in a public reply.
Follow Google's review policies, the policies of every other review platform you use, and the laws on fake and misleading reviews.

Zome can send texts and emails to your customers on your behalf. You are the sender: messages go out in your business's name, to the people you choose, on your instructions.

Laws and industry rules, such as the US Telephone Consumer Protection Act and CAN-SPAM Act, Canada's anti-spam law and phone carrier rules, set requirements for consent, identification and opt-outs. You're responsible for following the rules that apply to you and to the people you message.

Replies and service messages. Messages that respond to a customer's own request, such as a reply to an inquiry, a booking confirmation, an appointment reminder or a text after a missed call, should go only to the person who contacted you or gave you their number for that job. Keep them about that request.
Marketing messages. Promotional messages, such as seasonal offers, maintenance plan promotions and referral campaigns, may go only to people who have given the consent the law requires to receive marketing from your business by that channel. For marketing texts, get clear, express consent. In the US, this generally means written consent (an electronic signature or a checked box can count) that isn't a condition of buying from you.
Review requests. Send them only to real customers, using contact details they gave you for the job, and follow the rules for the kind of message it is.
No bought or scraped lists. Don't upload or message bought, rented, shared or scraped lists, or numbers and addresses you found online.
Records. Keep records of consent, showing when and how each person agreed and what they agreed to, and give them to Zome if we ask.

Identification and opt-outs

Every message must identify your business.
Texts must tell people how to opt out, for example "Reply STOP to opt out".
Marketing emails must include an unsubscribe link and any other information the law requires, such as your business's postal address.
Stop marketing to anyone who opts out, by any channel. If someone opts out by phone, in person or in some other way outside Zome, record it in the platform or tell us, so that messages sent through Zome stop too.
When someone opts out by replying to a message sent through Zome, we'll stop sending them further messages of that kind on your behalf.
Don't add people who have opted out back to your lists unless they give new consent.

Timing, content and volume

Send messages at reasonable times in the recipient's local time, and follow any quiet hours the law sets.
Keep messages truthful and relevant, and don't disguise marketing as a service message.
Don't send content that phone carriers or email providers prohibit or restrict, such as content about cannabis, firearms, adult services or high-risk financial offers, or any unlawful content.
Keep the number of messages reasonable and in line with what people agreed to.

Registration and delivery

Phone carriers require businesses to register before they send texts through business messaging services. You'll give us accurate information about your business and how you collect consent so that we can register on your behalf, and you'll pay any registration or carrier fees your order form lists. Carriers and email providers may filter, delay or block messages, and Zome can't guarantee delivery.

When we may step in

We may pause or limit messaging if we see signs of a problem, such as high opt-out or complaint rates, a warning from a carrier or provider, or a reasonable concern that the consent rules aren't being followed. We'll tell you why and work with you to fix it.

AI features

Some features use AI, including third-party AI models, to draft website content, messages and review replies, to summarize activity or to answer routine questions. AI output can be wrong, incomplete or unsuitable for your situation.

Review AI-drafted content before you approve, publish or send it.
Don't rely on AI output for safety, legal, pricing or technical decisions without checking it yourself.
If an AI feature communicates with your customers on your behalf, make sure its settings match how you want to represent your business, and tell customers they're dealing with an automated system where the law requires it.
Don't use AI features to create misleading content, to impersonate anyone or to produce anything these terms don't allow.

Third-party services, including Google

The platform works with services that Zome doesn't control, such as Google Business Profile, Google Search and Maps, phone carriers, email providers, domain registrars and other apps you connect.

Your authorization. When you connect a service or give Zome access to it, you authorize Zome to access it and act in it on your behalf as needed for the features you use. That can include updating your Google Business Profile, reading your reviews and posting replies you approve.
Their rules apply. You must follow each service's terms and policies, including Google's terms of service and Google Business Profile policies. Google and other providers may reject edits, suspend profiles, filter reviews or change how their products work. Zome can't control or reverse those decisions.
Ownership. You keep ownership of your Google Business Profile, listings, domain and other accounts. Where a service allows it, give Zome manager-level access rather than ownership.
Disconnecting. You can remove Zome's access at any time, in the other service or by asking us. Some features stop working when you do.
No endorsement. Mentioning Google or any other provider doesn't mean it sponsors or endorses Zome.
Responsibility. Zome isn't responsible for third-party services, their availability, or how they handle information under their own terms.

Acceptable use

You must not use the platform to:

break any law, including consumer protection, advertising, privacy, anti-spam, telemarketing and anti-discrimination laws
send spam, or send messages without the consent the law requires
make false or misleading claims about your business, prices, licenses, insurance, reviews or results
post or request fake reviews, or manipulate reviews or ratings in any other way
impersonate any person or business, or misrepresent your connection to them
harass, threaten or abuse anyone, or share hateful or sexually explicit content
collect or keep information you don't need or aren't allowed to have, including sensitive information such as payment card numbers, government ID numbers or health information, unless a feature is built for that purpose
upload content that infringes anyone's intellectual property or privacy
upload malicious code, or interfere with the platform, its security or other customers
probe or test the platform for weaknesses, or get around its limits or access controls
copy, reverse engineer or resell the platform, or use it to build a competing product, except as the law expressly allows
access the platform by automated means other than the features and interfaces we provide

We may remove content or suspend access that breaks these rules, as described below.

Your content and your customers' information

You own the content you add and the information about your customers. You give Zome permission to host, process, display and send it as needed to run the platform and provide the services.
You're responsible for your content, and for having the rights and consents needed to use it.
Give your customers a privacy notice that explains how you use their information, including that you use service providers such as Zome.
The customer service agreement explains how Zome handles your customers' information, and our privacy policy explains how Zome handles information about you.

Zome's platform

Zome and its licensors own the platform, including its software, designs, templates and content, other than your content. Subject to these terms and your subscription, you may use the platform for your internal business purposes while your subscription lasts. We may use feedback you give us to improve Zome.

If you're a customer of a business that uses Zome

If you request a booking, ask for a quote, send a message, or receive a text, email or review request from a business that uses Zome:

The business is responsible for its services. Your booking or quote request goes to that business. It's a request until the business confirms it, and prices shown are the business's own estimates. The business, not Zome, is responsible for its work, prices and scheduling, and for resolving any dispute about them.
Stopping messages. Follow the opt-out instructions in the message. For texts, that's usually replying STOP. For emails, use the unsubscribe link.
Your information. The business decides how your information is used, and Zome handles it on the business's behalf. Please contact the business about your information. You can also contact Zome through our contact page, and we'll pass your request on.
Use pages fairly. Don't submit false bookings, spam or abusive messages, or other people's details without their permission.

Suspension and termination

We may suspend or limit access to all or part of the platform if we reasonably believe it's being used in breach of these terms or the law, that it poses a security risk, or that a third-party service such as Google or a phone carrier requires it. We'll limit any suspension to what's reasonably necessary, tell you why unless the law prevents us, and restore access once the issue is resolved. For customers, the service agreement also covers suspension and termination.

Disclaimers and liability

For customers, the warranties, disclaimers and limitation of liability in the customer service agreement apply to the platform.

For anyone else, the platform is provided "as is". To the fullest extent the law allows, Zome makes no warranties about it, isn't liable for indirect or consequential losses, and its total liability to you relating to the platform is limited to 100 US dollars.

Nothing in these terms limits any liability that can't be limited by law. Zome doesn't guarantee rankings, reviews, leads, bookings or other results. Our disclaimer explains why.

Changes to the platform and these terms

We improve the platform over time and may change its features. We may also update these terms, and the updated version applies from the date shown at the top of this page. For customers, changes that materially affect you take effect as the service agreement describes.

Governing law

For customers, the governing law and dispute terms in the service agreement apply. For anyone else, these terms are governed by the laws that apply where Zome is established. If you're a consumer, you keep any protections that the laws where you live give you.

Contact

If you have a question about these terms, please use our contact page.

Questions about this page? Contact us.