This applies once your plan is on card billing. Until then the Zome team sends you an invoice and confirms the plan with you before anything is charged.
What you see
A banner on Your plan: "Your last payment didn't go through. Update your card in Manage billing; Stripe will try again." You also get an email about it.
Fix it
- Go to Your plan (only the account owner can).
- Press Manage billing. It opens Stripe's secure billing page.
- Update your card, or see past invoices.
- Stripe tries again by itself.
If Stripe can't be reached you'll see "Stripe couldn't be reached just now, so nothing changed. Please try again in a minute."
If it keeps failing
The subscription ends after the retries, and the account moves to the lapsed state: see What happens during a trial, and when it ends?. Your website and requests keep working. Choose a plan again whenever you're ready.
Questions? Ask the Zome team.