Help topic · 5 articles
Billing and plan
How you're billed, what a trial and a lapsed plan mean, how to cancel and how refunds work. Month to month, no setup fee.
How am I billed for Zome?Month to month, no setup fee, no contract and no cut of your jobs. Pay monthly or yearly. See where to choose and change your plan.What happens during a trial, and when it ends?Your account is on a trial, on a plan, lapsed or a preview. Here is what each turns on and off. Your website and requests keep working.How do I cancel, and what about refunds?Cancel any time with no fee. Ask within 30 days of your first payment for a full refund. Yearly plans refund unused whole months.What if my plan payment fails?When your plan is on card billing and a payment doesn't go through, Zome tells you and Stripe tries again. Update your card in Manage billing.What does Done-for-you include?On Growth + Done-for-you our team writes pages, sends campaigns, flags listing fixes, and goes over your results with you. You approve.
Still stuck?
Ask the Zome team in the app, or contact us.
In the app, open Ask the Zome team (under Run in the menu, or More on your phone) and write what you need. Real people at Zome reply there. Can’t log in? Send us a message and we’ll reply by email.