Help topic · 7 articles
Account and security
Sign in, reset a password, protect your account, let support help and take your records with you.
I forgot my password. How do I get back in?Ask for a reset link or a one-time sign-in link. Both go to your login email and work once.How do I change my login email or password?Change your name, login email or password under Your account in Settings. A new email only takes effect when you open the link we send.How do I turn on two-step sign-in?Get a 6-digit code by email when you log in on a computer or phone Zome doesn't know. Turn it on, or log out everywhere.How do I confirm my email?Open the confirmation link we email you. A confirmed email unlocks campaigns and codes for two-step sign-in.I was invited to a team. How do I join?Open the invite link, create your account and see the team's requests, jobs and customers. The link works once, for 7 days.How do I let the Zome team see my account?Allow read-only access for 24 hours so we can see what you see when you ask for help. End it any time.How do I export my records?Download customers, requests, jobs and invoices as spreadsheets, or everything at once. Exports are for the account owner.
Still stuck?
Ask the Zome team in the app, or contact us.
In the app, open Ask the Zome team (under Run in the menu, or More on your phone) and write what you need. Real people at Zome reply there. Can’t log in? Send us a message and we’ll reply by email.