Help topic · 3 articles
Reviews and follow-ups
Ask every customer for a review the same way, and bring customers back with reminders and campaigns.
Review requests and private ratingsAfter each job, every customer gets the same request and the same Google link. Ratings they give in Zome are private feedback to you.Service reminders, win-back and campaignsBring customers back with reminders timed to their last job, a note to people you haven't seen in a while, and campaigns. Only customers who agreed get them.When a customer texts STOP or HELPWhat happens when a customer replies STOP, START or HELP to a text from your business, and how email unsubscribes work.
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In the app, open Ask the Zome team (under Run in the menu, or More on your phone) and write what you need. Real people at Zome reply there. Can’t log in? Send us a message and we’ll reply by email.