Once your Zome number and texting are set up, texts you send from Zome come from your Zome number, and replies come back into Zome.
Send a text
- Open the request in Inbox.
- In Texts, write your message.
- Press Send text. A request that was New moves to Contacted.
If texting isn't connected yet, your reply waits in Follow-ups under Ready to send, with one tap to send it from your phone.
The Text button at the top of a request is different: it opens your phone's messages app, so that text comes from your own phone.
When customers reply
- A reply lands on their open request from the last 30 days, or starts a new request in Inbox.
- The request shows a New message badge, and you get an alert.
- Opening the request marks it as read.
- What they write on their own customer page shows in the same thread.
Texts that go out on their own
Zome also texts customers about their job: booking confirmations, a reminder the day before a visit (Visit reminders), estimates, invoices and receipts. From Jobs, press On my way on today's job to text the customer when you'll arrive. Turn the automatic ones on or off in Follow-ups, under Automations.
When you can't text someone
If a customer texted STOP, texts to them are blocked. See When a customer texts STOP or HELP. A request with no phone number can't get texts.