Real people at Zome reply in the app. A good message gets you a useful answer sooner, because we don't have to ask follow-up questions first.
Where to write
Open Ask the Zome team in the menu under Run, or More on a phone. If you can't log in, use Contact us and we'll reply by email.
What to include
- What you were trying to do. For example: "connect harborplumbing.com".
- What happened. The words on the screen help. Copy them exactly.
- Where. Which page or tab you were on.
- Your registrar, if it's about a domain.
- What you've already tried.
Let us see your account
If it helps, allow a read-only look at your account in Settings under Let the Zome team see your account. They can't change, send or download anything, and it ends by itself after 24 hours. See How do I let the Zome team see my account?.
Follow the reply
Each request shows Waiting for Zome, In progress or Done. Replies appear in the thread on the same page. We don't give response times.
Try the help center first
The search at the top of the help center covers every topic.
For a new site
Questions about your first publish are welcome too. See What does "your first publish is checked" mean?.