Not open yet: Zome is not selling or moving domains yet. This page explains how it will work, so you can decide ahead of time. Until it opens, keep your domain where it is and connect it: see Connect your own domain.
A transfer is finished by your current registrar and by the registry, not by Zome, so it can take longer than you expect. Your website and your email keep working where they are the whole time.
What the messages mean
The domain's card on the Publish and domain tab says what it is waiting for.
| Message | What it means | What to do |
|---|---|---|
| Checking your transfer code and sending the transfer to your current registrar. | Zome is sending the request. | Nothing. |
| Waiting for your current registrar to release it. | Your current registrar has the request. Zome shows this for the first 5 days. Some registrars wait for you to approve it. | Check your email, spam folder included, for an approval request from your current registrar. Approve it. |
| Waiting for the registry to finish the transfer. | Your current registrar let it go and the registry is finishing it. | Nothing. This is usually a day or two. |
| Waiting for your email settings to show up on the internet. | The domain arrived and Zome is checking that your email records are in place. | Nothing. See What happens to your email when you move a domain. |
| Connecting the domain to your website. | The domain is with Zome and Zome is connecting it to your website. | Nothing. This can take a few minutes. |
| We are looking at your transfer. | It took longer than usual and a person at Zome is looking at it. | Nothing. Your payment is safe. If Zome cannot move the domain, you are refunded in full. |
How long is usual
Usually 5 to 7 days for .com, .net, .org, .info, .biz, .app and .dev, and up to 10 for .io, .co and .ca. That is usual, not a promise. If it goes past that, Zome has a person look at it and emails you. A slow transfer can still finish, so Zome does not refund it without checking first.
What to check
- The approval email. The most common cause of a slow transfer is an email from your current registrar that nobody answered. Look in the inbox of the domain's contact address and in spam.
- The lock. Make sure the domain is still unlocked at your current registrar. Some turn it back on by themselves.
- The code. A code can expire or have a typo. If you are not sure it is right, ask your current registrar for a fresh one.
- The dates. A domain cannot move in its first 60 days or within 60 days of its last transfer.
If it fails
Zome refunds you in full and emails you the reason in plain words: the code was not accepted, the domain was still locked, it was too new to move, your current registrar did not release it, or the code ran out (Zome keeps it for 24 hours at most). Fix that one thing and start again from the Publish and domain tab. A refund can take 5 to 10 days to show on your statement.
Still stuck?
Write to Ask the Zome team, say the domain name, and tell us what the card says.