Not open yet: Zome is not selling or moving domains yet. This page explains how it will work, so you can decide ahead of time. Until it opens, keep your domain where it is and connect it: see Connect your own domain.
Your email and your website both use your domain, but through different records. When a domain moves to Zome, its records are recreated in Zome. If your email records were left behind, your email would stop. So Zome looks for them first and copies them across.
Zome does not host email or see your mailboxes. It only looks after the records that tell the internet where your email goes.
What Zome looks for
Before you pay, Zome looks up your domain's public records for the usual signs of an email setup: where mail is delivered (MX records), who may send as you (SPF and DKIM), your DMARC policy and your email provider's setup names. From those it tells you what it found, for example We found Google Workspace email. It recognizes Google Workspace, Microsoft 365, Zoho Mail, Fastmail and Proton Mail, and says so when it sees something else or nothing.
What you confirm
If Zome found email, or could not tell, you tick a box saying the findings look right before you can pay. Read the list. If you know you use email at this domain and Zome did not find it, stop and check your records first.
What Zome does when the domain arrives
- It copies your email records into Zome first.
- It reads them back to make sure they are all there.
- It checks that they show up on the internet.
- Then it connects your website.
While it checks, the transfer card says Waiting for your email settings to show up on the internet. Your email keeps working.
What "at risk" means
At risk means Zome could not confirm that every email record it expected is in place. The domain still arrives and your website still connects, but mail to your domain might be delayed or bounce until it is fixed. Zome emails you to check your email settings, and a person at Zome is looking at it.
What to do
- Send a test message to your domain from another account and reply to it.
- Reply to the email from Zome with a screenshot of your old email settings. Zome adds them for you.
- Write to Ask the Zome team and say which email provider you use.
What to do before you move
Zome can only look up the usual names. A domain's whole list of records cannot be downloaded, so an unusual record might be missed. Before you start, open your current registrar's DNS page and take a screenshot of everything on it. If anything is ever missing, you can put it back.
The safest order is to connect your website first and move the domain second, so nothing changes until you are ready. See Move your domain to Zome.